Terms And Conditions

TERMS & CONDITIONS

Please read this information carefully as it contains important details about our store policy that may apply to you.

At Kingdom Princess, customer satisfaction is our No.1 goal. We stand behind the quality of our products. We believe we can work together with our clients to make every purchase a positive experience. Our hair is carefully hand-inspected, shampooed, and conditioned before leaving our warehouse. Due to the nature of our product, and because each individual piece comes from a separate donor, we cannot guarantee hair color or texture.

TEXTURE DISCLAIMER Virgin human hair is distinct, and no two heads of hair are exactly alike. Our pictures are meant to give you a good idea of our textures. When you place an order with us, you will notice that there will be some variation between our pictures and that of the hair you receive. This is not avoidable nor should it be. It is part of the fun of buying and wearing premium quality virgin hair. Our hair is beautiful and unique, just like you!

COLOR DISCLAIMER Since we only supply unprocessed virgin hair, it comes in natural shades of 1B (Off Black). If you choose to color the hair, it takes and holds permanent, semi-permanent, lifts, and cellophane beautifully! (Recommended to be done by a professional stylist).

Please Note: Refunds and/or exchanges WILL NOT be issued for dissatisfaction with texture or color!

PAYMENT TERMS All terms of payment are always 100% upfront. We accept all major credit cards. As soon as you place an order online, your credit card will be charged. We have zero tolerance for credit card fraud and theft of our merchandise. Any fraudulent purchases will be prosecuted to the fullest extent of the law. If your billing address is different from your shipping address, you will be required to fill out a credit card authorization form and send documentation before your shipment is released. If this is necessary, a representative will contact you promptly after your order has been placed. This may delay the shipping of your order.

Please Note: Once payment is made, there are no cancellations of the order.

ORDER PROCESSING Our business hours are Monday through Friday from 8:00 am to 6:00 pm (GMT+08:00). Orders placed over the weekend will be shipped first thing Monday morning unless it is a holiday. Once shipped, orders arrive within the time frame selected at checkout.

PRODUCT AVAILABILITY If any product is out of stock, it will be shown as "sold out" and you will not be able to purchase that product. However, you can send us an email stating what item you want and your contact information. Once the product becomes available, you will be sent a notification. We will not hold products for clients; the notification is a courtesy to let you know your product is back in stock.

Please Note: Prices, specifications, and availability of products are subject to change without notice.

RETURN POLICY At Kingdom Princess, we maintain a very high level of quality assurance. Every bundle of hair goes through a vigorous process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied.

We can accommodate returns within 15 days on all sets that have not been opened, worn, or tampered with. If you want to return, please contact us to initiate your return first. Unauthorized returns will not be accepted.

REPLACEMENTS We take great pride in our product, and it is 100% guaranteed. Since natural hair is reactive to a simple wash and deep conditioning, product issues or concerns can often easily be remedied by implementing a simple care regimen. However, if you feel you’ve received a product that is truly defective and unusual, we want to hear from you! If you have received any product that is defective, you must contact us within 15 business days of receipt of the merchandise. We will address the quality issue at once. A customer service representative will provide the customer with mailing instructions for the return of all of the product in question. Customers will be responsible for paying costs associated with returning the item to the Kingdom Princess Distribution Center. If Kingdom Princess verifies and agrees that the product is defective in any way, we will then exchange or replace the item.

EXCHANGES Kingdom Princess, at its sole discretion, may exchange products under the following conditions:

  • Requests must be made within 15 business days of receipt of product(s). Any exchange request after 15 days will not be honored.
  • We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, or washed) in any way.
  • Product must be exchanged for something of equal or greater value. No refunds will be permitted.
  • Customers must send back the unwanted product at their expense.

SHIPPING DELAYS All Express Shipments Require a Signature. If you have a deadline, hair appointment, or other engagements, it is always wise to order far enough in advance to allow for unanticipated delays. We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays.

FAILED DELIVERIES / REFUSED SHIPMENTS / INCORRECT SHIPPING ADDRESS Incomplete or incorrect address information is the major cause of shipment delays. If a shipment is returned to us due to a bad address, you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.

LOST SHIPMENTS If your package is lost in transit, please contact us immediately. We will contact the carrier and initiate a trace. This investigation can take up to 3-8 business days. If it is determined that your shipment has been lost, a replacement will be sent pending the investigation of the situation.

Please Note: Kingdom Princess will not resend or refund a package that shows DELIVERED on carrier tracking.

POLICY CHANGES Kingdom Princess reserves the right, at our discretion, to make changes to prices, policies, and procedures. Please check this page periodically for changes.

COPYRIGHTS, TRADEMARKS, AND OTHER RIGHTS Images and content on this site are either the property of, or used with permission by, Kingdom Princess. Unauthorized use is prohibited.

SUBMISSIONS Any communication or material you send to Kingdom Princess electronically or otherwise will be treated as non-confidential and non-proprietary. We may use these submissions for any purpose, including modification, reproduction, and marketing.

APPLICABLE LAW This Agreement shall be governed by and construed under the laws applicable to Kingdom Princess.

CONTACT INFORMATION For any questions or further clarification, please contact us via email or phone.