Customer Service

Are you a customer who needs help?

If you're wondering about an order, our products, or our website, shoot us an email at server@kingdomprincesshair.com or Live Chat at the right corner of this page.

Get in touch with us!

Email: server@kingdomprincesshair.com
WhatsApp: +8613303748706
Phone/iMessage: +8613303748706

Customer Service Available:

Monday To Friday, 8:00 pm - 6:00 am (US Time)

Customer Service

Service Guarantee

Kingdom Princess Hair insists on the concept of “Exciting prices, trusted quality”, dedicated to providing the best quality human virgin hair and reliable customer service. We focus on enhancing the customer experience alongside our product sales, actively listening to feedback through various channels. By engaging in interactive communication, we continuously improve our products and services. Kingdom Princess Hair provides professional service—choose the Kingdom Princess team and enjoy your shopping experience. Join us and share your beauty!

Pre-sale Service

  1. Honest Product Descriptions – We answer all questions with transparency and patience.
  2. 24/7 Online Support – We will reply within 24 hours to assist with your order.
  3. Quick Response Time – Emails and messages are checked every 2 hours for fast assistance.
  4. Tracking Assistance – We provide your tracking number as soon as your hair ships.

After-Sale Service

  1. Service Guidance – If you experience any issues with your hair, contact us immediately.
  2. Timely & Effective Response – We strive to resolve any concerns as quickly as possible.
  3. Fair Return Policy – Returns and exchanges are accepted within 7 days for items that are incorrect in type, color, or length (excluding artificial damage).
  4. Professional After-Sales Support – We offer a seamless return and refund system, ensuring top-notch service.

NOTICE:

All Kingdom Princess Hair products are shipped via professional third-party logistics or courier services. If you are dissatisfied with our service or delivery, please contact us immediately. Kingdom Princess Hair, along with our logistics partners, assumes responsibility for any product damage that occurs during shipping.

Upon receiving your order, we strongly recommend checking the appearance, quantity, and accessories of your products. Kingdom Princess Hair remains committed to customer satisfaction and will properly address any service concerns.

IF YOU HAVE ANY OTHER QUESTIONS, FEEL FREE TO EMAIL US AT SERVER@KINGDOMPRINCESSHAIR.COM. WE'RE HERE TO HELP!